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ServiceDesk Plus

Help Desk Software with Asset Management
ServiceDesk Plus is an ITIL ready help desk solution with integrated asset management offering

What is ServiceDesk Plus?

ServiceDesk Plus is a complete web-based, ITIL-Ready Help Desk Software with integrated asset management. It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT help desk and a productive help desk staff.

How can ServiceDesk Plus help you?

ServiceDesk Plus drastically reduces ticket resolution times by automating dispatch, notifications and quick access to information. ServiceDesk Plus improves the efficiency of the help desk by providing all related information about a ticket or a user and ensuring adherence to service levels. ServiceDesk Plus also helps organizations who want to implement industry-approved best practices like ITIL into their Service Support functions.

Why should you consider ServiceDesk Plus?

Help Desk, Self-Service Portal, Knowledge Base, SLA Management, IT Asset & Inventory Management, Software License Tracking, Purchase Order Management, Contract Management, Product Catalog, Help Desk Reports and Inventory Reports

Works with:

Technologies: Microsoft Active Directory, Crystal Reports

Platforms: Windows & Linux.

Vendors: Agentless discovery of Windows, Mac, Linux based machines and other IP-based devices.

Information Technology Infrastructure Library (ITIL) is a framework of best practices to manage IT operations and services defined in mid 1980s by Government of Commerce, UK . ITIL 's main objective is to align business and Information Technology but allows organization to implement what is relevant to their business.

ITIL's IT Service Support Module offers best practices to make sure IT Services to be highly available. ManageEngine ServiceDesk Plus Enterprise Edition implements IT Service Support modules.

Information Technology Infrastructure Library

How does ServiceDesk Plus implement ITIL? Know more

ServiceDesk Plus is available for you in three Editions.
Help Desk Software-Standard Edition Help Desk Software-Professional Edition Help Desk Software-Enterprise Edition

This is an ITIL ready Helpdesk. It includes all features of Professional Edition plus Incident managment, Problem management, Change management & Configuration management database(CMDB). Enterprise Edition is the best fit if you want to implement ITIL but are wary of the cost associated with it.
Help Desk Software help desk software editions Help Desk Software Help Desk Software-Get quote Help Desk Software
More
Pssst
Check out what's on the ServiceDesk Plus Roadmap. You can list and vote on your most wanted features. As a community, you get to drive the product. Product Roadmap is not a secret anymore. More...

Online Demo

A fully functioning installation of ServiceDesk Plus hosted at http://demo.servicedeskplus.com Try your hands on the product now.

Request a personalized web demo

If you want a customized presentation to be made (via Web) please fill up the DEMO REQUEST FORM

Documents

Help Documentations
Admin Guide - PDF | ZIP | View Online Helps administrators on how to install and setup the ServiceDesk Plus software
User Guide - PDF | ZIP | View Online Helps users to understand the tips and tricks on using the ServiceDesk Plus software
WhitePaper
ITIL based HelpDesk for the SMBs Illustrates how an ITIL based helpdesk can be beneficial to SMBs
Case Studies
Ashton Park School - PDF | View Online Ashton Park School is a Specialist Sports College located in Bristol, UK.

ServiceDesk Plus Training

ServiceDesk Plus Training helps IT Managers, Administrators, and staff to get a head start in understanding and implementing an effective IT Help Desk Solution. The duration of the course is two days, with a seven-hour session each day. The duration can be extended subject to consultation and implementation needs if any.

Register for a training at your location now!

Course Objectives Who Should Attend Course Agenda

Course Objectives

At the end of the course, you will be able to

  • Set up Incident and Problem management
  • Define Change Management
  • Discover and manage assets
  • Enable a self-service and knowledge management portal
  • Manage Software and Hardware inventory
  • Handle Purchase and Contract management
Register for a training at your location now!

ServiceDesk Plus Customers

Call Centers/Customer Management

  • Cable & Wireless
  • Telephony@Work
  • XS4ALL (Cistron)

Banking/Finance

  • DLALA Holding Co
  • Coghill Capital Management
  • Bryant Bank
  • DC Housing Finance Agency
  • Empire Financial Group Inc
  • First American Bank
  • First Arkansas Valley Bank
  • Homebridge Mortgage Bankers
  • Los Alamos National Bank
  • New Windsor State Bank
  • Pioneer Savings Bank
  • Planters Bank
  • Southwest Georgia Bank
  • Sovereign Bank

Energy/Power/Petroleum

  • Fromm Electric Supply
  • InterGen
  • Petrojam Limited
  • Paramount Petroleum Corporation
  • Techna-West Engineering Ltd
  • U.S.Oil & Refining Co

Entertainment/Media/Publishing

  • Carribean Broadcasting Corporation
  • Reliance Publishing Consultancy
  • Charleston Orwig Inc
  • Canadian Broadcasting Corporation

Educational Institutions/Universities

  • Colorado Springs Christian Schools
  • Fred Longworth High School
  • St. Timothy's School
  • Stantonbury Campus
  • Stratford upon Avon High School
  • Durham Public Schools
  • University of California, Berkeley
  • Purdue University
  • Duke University
  • Oregon State University
  • Devry University
  • St.Lawrence University
  • The University of Alabama
  • University of Sioux Falls

Food Processing

  • BPI Technology Inc
  • Clement Pappas & Co. Inc
  • Brach's Confections Inc
  • Cloverdalefoods
  • Coleman Natural Foods

Government/NGOs

  • NASA
  • City of Prescott, Arizona
  • North Carolina State Highway Patrol
  • Radiological Protection Institue of Ireland
  • The Metropolitan Police Authority, London
  • City of Providence
  • Eastern Lancaster County SD
  • Manatee County Tax Collectors
  • North Carolina State Highway Patrol
  • State of Nebraska
  • Wyoming Department of Health

Customers by domain

IT Help Desk Software K-12 Domain K-12 Schools   IT Help Desk Software Govt Domain Government
Organizations
         
IT Help Desk Software Health Care Domain Health Care   IT Help Desk Software Education Domain Universities
IT Help Desk Software Customer Guyevans IT Help Desk Software Customer Tim Morgan IT Help Desk Software Customer Justin Balog

Hospitals

  • Guelph General Hospital
  • Northside Hospital
  • Katherine Shaw Betha Hospital
  • Samaritan Hospital

Healthcare/Pharmaceutical

  • Onyx Pharmaceuticals
  • DakoCytomation
  • Purkinje (Wellinx)
  • Satilla Regional Medical Center
  • UCLA Healthcare
  • Mundipharma Pty Limited

Hotel/Tourism

  • Automated Trading Desk LLC
  • Benihana Inc
  • Strategic Restaurants
  • Canyon Ranch
  • Palme Viagens e Turismo SA
  • Mundipharma Pty Limited

IT Services & Solutions/Consulting

  • Actuate Corporation
  • Arizona Technology Consulting
  • 3i Infotech
  • Blue Coat
  • CMS Computers Limited
  • Exceptional Software Strategies Inc
  • Enterprise Integration
  • Infotrieve
  • Mendocino Software
  • Quadrant Software
  • Redwood IT
  • Software House International
  • Synergistic Software Inc

Logistics

  • TNT Freight Management
  • AIMS Logistics
  • Andrews Transport L P
  • Brenntag Latin America Inc
  • CIMSA Logistics
  • Brokerage & Logistic Solutions Inc

Manufacturing/Engineering

  • ACT Laboratories
  • Arnold Magnetics
  • Capform, Inc.
  • Edison Automation, Inc.
  • Emirates Cement Factory
  • FREITAG
  • Ginger Masonry
  • Nourison Rug Corp.
  • The Marco Company
  • Goodyear Tire & Rubber CO
  • Colt Engineering Corporation
  • C&D Technologies Inc
  • Arnold Magnetic Technologies
  • Qatar Vinyl Company

Military/Defence

  • The United States Navy
  • The United States Army

Web Hosting Services/ISP/IP Telephony

  • Node4 Broadband

& more

Integration

IT Help Desk Software Integration Map

ServiceDesk Plus is the central point of integration between all ManageEngine products
Free Help Desk Software Free Help Desk Software